Assessing Occupant Satisfaction in Mary Hall Residence at Caleb University, Lagos

Abstract

This research assesses student satisfaction with Mary Hall, a residence at Caleb University, Lagos, focusing on functionality, indoor environmental quality, and maintenance services. In a university setting, residential satisfaction is essential for promoting student well-being, academic success, and social integration. The study adopts a quantitative approach, utilizing a structured survey of 262 residents to evaluate key factors such as lighting quality, space availability, air quality, and the efficiency of maintenance and complaint-handling services. The findings indicate varying levels of satisfaction. While students appreciated aspects such as natural lighting and waste management, significant dissatisfaction was reported with artificial lighting, bathroom cleanliness, and spatial adequacy, suggesting possible overcrowding. Poor lighting and ventilation were highlighted as major concerns that negatively impact comfort and well-being, corroborating existing research emphasizing the importance of environmental quality in residential satisfaction. The responsiveness of maintenance services and the handling of complaints were also identified as critical areas needing improvement, with residents calling for more proactive management. To address these challenges, the study recommends upgrading artificial lighting systems, improving ventilation, enforcing stricter cleanliness standards, and optimizing space usage. These measures aim to improve living conditions, thereby enhancing student retention, academic outcomes, and overall welfare. This research fills a gap in understanding student housing satisfaction within private Nigerian universities and provides actionable insights for administrators and facility managers. The findings also serve as benchmarks for improving other student residences, advancing best practices in university housing management locally and internationally.