Effect of Cloud-Based Data Accessibility on the Operational Efficiency of SMEs in Abuja, Nigeria
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Abstract
This study examines the persistent operational inefficiencies among Nigerian SMEs, largely stemming from outdated data management systems and the slow uptake of cloud technologies. Despite the global shift toward digitally enabled operations, cloud adoption among SMEs in Abuja remains below 30%, constraining real-time decision-making and collaboration. Guided by the Resource-Based View (RBV), the study assessed how cloud-based data accessibility specifically real-time access and remote collaboration enhances operational efficiency. Using a cross-sectional survey design, data were collected from 385 SME owners and managers in the Wuse and Garki business clusters through structured questionnaires. Analysis using Partial Least Squares Structural Equation Modelling (PLS-SEM) in SmartPLS showed that real-time access (β = 0.243, p = 0.002) and remote collaboration (β = 0.550, p < 0.001) significantly and positively influence operational efficiency, with remote collaboration exerting a stronger effect. The study concluded that cloud-based data accessibility is a strategic capability that drives operational efficiency among Nigerian SMEs and recommended that SMEs should invest in secure, scalable cloud systems and collaborative digital platforms to strengthen productivity and resilience.
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